Order Delivery & Return Policy

Shipping & Returns

Orders within Denmark are shipped using Post Denmark, it is possible to ship via other methods on requests. We do not ship on Saturdays and Sundays but all orders placed on Saturday and Sunday will be processed that following Monday. During the holidays, our order processing time may increase. Recipients of orders shipped outside of the EU are responsible for complying with local tax laws.

Returns and Exchanges

WE CAN ONLY ACCEPT RETURNS/EXCHANGES FOR MERCHANDISE PURCHASED via Thor’s HammerAccessories
For all other purchases, please contact the company where you originally purchased the item.

Conditions for returns/exchanges:

All items must be returned in a new, unworn, and unwashed condition. All original tags and accessories must still be attached.

If you believe you have received a defective item, please contact us within 7 business days of the original shipment date.

Underwear must be unworn and have original tags and hygiene liners attached.

Returns

To return your item, repackage your product in the original box if possible. Include a copy of the packing slip with a note of the reason for return. Please write your daytime phone number on the packing slip, this will speed processing of your product in the event we need to contact you. Send your package using a traceable delivery service of your choice. We are not responsible for loss or damage during shipment, please insure your items with your carrier. Returns take up to 7 business days to process, you will be notified of your return via e-mail. Please include all necessary account information so that we can deliver the payment back to your bank account    

Returns must be processed within 30 days of the original delivery date. Please specify the reason for the return on the original invoice.

Exchanges

Please follow our return guidelines shown above when returning your product for exchange. Please note on the packing slip the item you are exchanging, the desired item, and the reason for exchange. For best results, please contact our customer support at info@thorshammer.is so we may assist you in getting the correct size or item. Our stock changes frequently, contacting us prior to your exchange is the best way to insure we have your desired exchange item in stock.

Exchanges must be initiated within 7 business days of delivery date.

The customer pays for shipping of the exchange back to Thorshammer Accessories.

We are not responsible for loss/damage in shipment. Please insure your items.

Exchanges are shipped back to the customer using Post Denmark.

The customer is responsible to pay for the shipment of the exchanged product.

Send your return or exchange to:

Thorshammer Accessories

Saltverksvej 2

2770 Kastrup

Denmark

We do not refund original shipping costs on returns or exchanges.