FAQS

Do I have to pay VAT?

If you live outside of the EU, you are responsible to pay the value added tax if needed in your home country 

What payment methods are accepted?

We currently accept all cards and payment methods that PayPal offers. Your credit card statement will show Thor’s hammer Accessories. as the charge.

Do you accept PayPal?

Yes and this is the preferred payment method that we use on our webshop, If you want you can also send us the payment through a bank transfer for that please send us a email on thorshammer@thorshammer.is 

Can I pay by check/money order?

Yes you can pay with a bank transfer

Can I Order Over The Phone?

Yes please send us an email with your phone number and we will contact you within 24 hours execpt on wekends and holidays than it will be on the next opening day.

What size should I buy?

Please view the sizing page for approximate sizing of all of our products.

If I sign up for the email list, will I get spam?

No, we value our customers' privacy and you will only be contacted by our company. We do not disclose customer information to any third parties or sell our customer lists.

How should I care for my items?

Please refer to all wash instructions on each product prior to washing, or simply ask your mom.

How Do You Ship Your Orders?

Orders are shipped using Post Denmark 

How long will it take to receive my order?

In stock merchandise will usually leave our warehouse within 3 days of placing your order. We do not ship on weekends or holidays. The amount of transit time depends upon Post

What if an item is out of stock?

Every attempt is made to have all products in stock, we may go out of stock on certain items from time to time. In such a case, you will be notified by e-mail.

Can I return an Item?

Yes. Please view the shipping & returns page for all of our returns policies.

Is your site secure?

We strive to make your shopping experience as secure as possible; we commit to follow the industry standard for ensuring the security of your electronic commerce transactions. We use PayPal regarding all our payments which is the biggest and the most trusted payment option regarding e-commerce.